Deliveries are made domestically (Germany) and to the following countries: Austria, Spain, Italy, France, Great Britain, Switzerland, Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus.
Shipping costs (including VAT)
Deliveries withinGermany:
We calculate the shipping costs according to shipping weight:
Deliveries within Germany:
up to 25 kg - 4.79 €
each additional 25 kg - 4.79 €
We charge as follows for the shipment of bulky goods (forwarding):
On request
Bulky goods are marked as such in the item description.
Deliveries abroad:
We calculate the shipping costs abroad according to shipping weight:
Belgium, Denmark, France, Ireland, Italy, Netherlands, Austria, Spain:
up to 25 kg - 12,99 €
Other European countries:
up to 5 kg - 19.99 €
5.1 kg to 10 kg - 29.99 €
up to 0.5 kg - 8.95 €
0.51 kg up to 25 kg - 18.99 €
up to 0.5 kg - 8.95 €
0.51 kg up to 25 kg - 11.99 €
up to 1 kg - 18.99 €
1.1 kg to 5 kg - 24.99 €
We charge as follows for the shipment of bulky goods (freight forwarding) abroad:
On request
Bulky goods are marked as such in the item description.
Delivery times
Unless otherwise stated in the respective offer, the goods will be delivered within 2 - 3 working days in Germany and within 5 - 7 working days for deliveries abroad after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in a single shipment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
If you collect your order yourself, your order will be prepared for the next working day and made available for collection. If there are any delays in processing your order, you will be informed by our customer service team by email. The collection times are from Monday to Friday, 10:00 am to 3:00 pm. In this case, no shipping costs will be charged.
Return conditions
We want you to be satisfied with your purchase. However, if you are not satisfied with your product, you have the option to return it within 14 days of receipt. Please note the following return conditions:
- You are responsible for the cost of the return label. We recommend sending the return with verifiable tracking and keeping the proof of shipment until the return has been processed.
- If the product is damaged on receipt or has other defects, please contact us immediately. In this case, we will cover the cost of the return fork.
- Please note that products purchased as part of special promotions or sales cannot be returned. If a sales product is damaged or has another defect, we recommend that you contact our customer service.
Complaints must be made in writing by e-mail with appropriate photo evidence and the order or invoice number.
We thank you for your understanding and will be happy to answer any further questions you may have!
Accepted payment methods
- Payment in advance/bank transfer
- Payment by cash on delivery (plus cash on delivery fee of Cash on delivery fee 6.90 €)
- Payment by credit card
- Payment by invoice
- Payment by invoice (via Ratepay)
- Payment by instant bank transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by Giropay
Via PayPal Checkout:
- Payment by PayPal
- Payment by PayPal Express
- Payment by credit card
- Payment by "Pay later"
- Payment by invoice (via Ratepay)
Further details on payment
The invoice amount must be settled within 14 days when paying by invoice. In the case of purchase on account via Ratepay, payment must be made to Ratepay. The bank details will be sent with the order confirmation.
If you pay by credit card (without using a payment service provider), your credit card account will be debited when the contract is concluded.
If you have any questions, you can find our contact details in the legal notice.
