Frequently Asked Questions (FAQ)

Within Germany, delivery usually takes 2–3 business days. International deliveries typically take 5–7 business days.

We ship via DHL as standard. If you need your order especially quickly, you can also choose DHL Express. In that case, your package will usually arrive within 1–2 business days. Please note that this option incurs higher shipping costs.

Your order usually leaves our warehouse the next business day. If weekends or holidays fall in between, shipping may be slightly delayed.

For orders shipped via DHL Express placed by 1:30 p.m., we usually ship your package the same business day.

You can find the tracking number in your customer account in our online store. As soon as your package has been shipped, the DHL tracking number will be displayed there.

If no tracking number is displayed, simply contact our customer service at —we’ll be happy to help you.

Yes! We ship within Germany as well as to many EU countries, Switzerland, the United Kingdom, and Norway.

You can find a clearoverview of all current shipping costs on our“Shipping &Payment” pageat.

Yes, that's no problem at all.

To do this, you’ll need a valid DHL Post Number. It consists of 6 to 10 digits, and you can get one after registering for free with DHL. Unfortunately, delivery to a Packstation isn’t possible without a Post Number.

Yes. When placing your order, simply select the "Pickup" shipping method. Once you've received our email with the pickup details, you can usually pick up your order from us the next business day.

Unfortunately, we cannot make a recommendation on this matter.

The best-by date is not a use-by date. If the product has been stored properly and its smell, taste, and appearance are normal, it is often still safe to use. However, we cannot provide any guarantee or recommendation regarding consumption after the best-by date has passed.

Please start by taking a few photos of the damaged item and send them to us via or email.

Our customer service team will address your issue as soon as possible and work with you to find a suitable solution.

Opened food items are generally not eligible for return.

However, if your product is defective or gives cause for a complaint, please feel free to contact our customer service team. We’re sure we can find a fair solution.

You can file a complaint with us within 14 days.

Once we've processed your return, it may take up to 10 days for the refund to appear in your account.

Yes, that's no problem at all. Just make sure to store it in a clean, dry, and airtight container.

Our products are intended exclusively for human consumption.

If you want to give a product to your pet, you should definitely discuss this with your veterinarian first.

Yes! Of course, you can also order larger quantities from us.

For orders of 100 kg or more, we’d be happy to provide you with a customized quote.

Depending on the product, special rates may be available starting at 50 kg . Just ask us—we’ll be happy to review your request.

Our raw materials come from various countries around the world. The country of origin may vary depending on the harvest, season, or availability.

That’s why we’ve made a conscious decision not to list a specific country of origin in our online store. Transparency is still important to us, though: If you need information about the origin or test reports, just get in touch with us. We’d be happy to provide you with the available documentation.

Here's what you'll find, among other things:

- Sugar substitutes

- Dietary supplements

- Sports nutrition

- Dried fruit

- Nuts

- Spices

- Superfoods

- Baking ingredients

and much more.

Yes. A large portion of our product line is suitable for a vegetarian or vegan diet.

Yes! We carry a wide selection of organic products and are constantly expanding our product line.

Yes. With our " " gift certificates at, you can't go wrong—they're perfect for anyone who wants to let their loved ones choose for themselves.

Yes! When you sign up for our newsletter, you’ll receive a one-time 10% discount on your order. We’ll also keep you regularly updated on:
- exclusive discount promotions
- new products
- bestsellers
- exciting offers
- helpful information about our product range

Yes. Depending on the product and order quantity, we offer our B2B customers customized terms. Just send us an inquiry at —we’ll be happy to provide you with a customized quote.

Our customer service team is happy to assist you. You can easily reach us by phone or via email at. We’ll help you quickly and easily with any questions you may have about your order or our products.